Return & Refund Policy
Order Cancellation
Customer can cancel the order in two ways
- The order can be cancelled immediately after order is placed
- If you receive the following products, you can return them or request a cancellation.
- Wrong products received
- Damage product receive
- Missing some parts/products
- product quality issue
- I've changed my mind
You can cancel order or request return option in the order section of Zoma Cart
Return Policy
You can place a return request or cancellation request for the following reasons
- Damage Product received
- Missing some parts/products
- Low Quality Products
- Wrong product received
- I've changed my mind
Please note that you must make a return or cancel request within 2 Days otherwise the order will not be returned or cancelled.
Zoma Cart does not accept order returns or cancellations for the reasons given below.
- All the labels must be intact
- Product should not be used
- Product should not be damaged
- Product should not be changed
return will be done with 7 days
exchange product will be delivered within 5 days
replacement wihin be delivered within 5 days
Refund Policy
Zoma Cart refunds 100% payment to the customer for the reason given below
- Order Delivered but not received
- Completely Damage Product received
- Multi order placed but single order received
refund will be credited within 7 days in the original payment method
Return & Refund terms and conditions
Return terms and conditions
- The product in the form of liquid must be returned to Seller (Delevery partner) with proper packing.
- Products being returned should be in good condition otherwise it will not be accepted by the Seller (Zoma Cart)
Refund Terms and conditions
- While opening the package, make a video of the package product from all sides, this will help us in refunding the payment.
refund will be credited within 7 days in the original payment method